Our Code of Practice

E3 Energy Limited - Code of Practice

E3 Energy Limited acts as a Third-Party Intermediary (TPI) operating within the non-domestic gas and electricity market as a professional consultancy providing energy advice and services within the United Kingdom. We pride ourselves on delivering professional, transparent energy procurement solutions and services exclusively through accredited and registered UK Energy Suppliers. Our code of practice ensures that ethical standards are upheld in the interests of our private and public sector clientele, as well as all other parties involved.

Our Key Principles of E3 Energy Limited Code of Practice:

Transparency and Accuracy: Transparent TPI Pricing and Product Information

Our procurement processes are rigorously developed to ensure adherence to the obligations of this code of practice, fostering full transparency and accuracy.
We meticulously provide transparent pricing disclosure, detailing how these were calculated and the annual quantities used, based on the most up-to-date consumption figures.
This detailed analysis is included in our examination of supplier offers, along with providing all clients with official supplier contract documentation for signature, as well as all supplier product information related to the recommended supplier product through our structured procurement tendering process (known as the indicative, secondary and final stage).
At each stage of the procurement process, every client will receive a detailed written report clearly showing how many suppliers submitted offers and the full results of the analysis, including the calculations for each supplier’s offer.

All clients will receive the suppliers' official supply contracts, terms, and conditions to ensure the completeness of all product information. All mandatory documentation is furnished to our clients, ensuring a comprehensive understanding of supplier products and services, both pre- and post-procurement process, for full comprehension and transparency of the supplier's offer.

We conduct a thorough recorded procurement audit process to ensure that all records are readily available and can be provided upon request by the client, supplier, or regulator.

Transparency is paramount to us; therefore, we clearly outline our agreed fee structure, how this is paid to us, either via pence per kWh contribution or an agreed fixed fee structure. There will be an agreed service level agreement from the outset. This ensures full agreement on the services we will deliver for the agreed fee structure we receive.

Full Tendering Process (Supplier Tendering and Cost Optimisation Strategy)

E3 Energy’s Tendering Process provides your business with access to a comprehensive range of energy suppliers, ensuring competitive pricing, supplier flexibility, and a secure energy supply. We also prioritise sustainability, tailoring solutions to align with your specific requirements.

Our methodical approach involves a structured tendering process and in-depth analysis of electricity and gas wholesale markets. By working exclusively with accredited suppliers and leveraging expert contract negotiations, we ensure your business secures cost-effective and sustainable energy solutions.

This transparent process allows every supplier the opportunity to bid on your energy portfolio, fostering fair competition. As a result, our private and public sector clients consistently achieve the most competitive energy contracts. With access to 16 renewable energy suppliers, your business is exposed to the UK’s leading providers, offering the best value and service.

E3 Energy's Accredited UK Energy Suppliers

The following suppliers will participate in our fair and fully transparent tendering process, ensuring your business secures the most competitive energy contracts. (Use the scrolling arrows to view all the suppliers your energy portfolio will be tendered to.)

Our Sustainability Commitment - E3 Energy Limited is committed to:

Sourcing renewable energy, including Power and Gas Purchase Agreements (PPAs & GPAs).
We ensure that your organisation obtains Renewable Certification through the procurement of 100% renewable energy, meeting environmental requirements in line with the GHG Protocol Scope 2 Guidance Quality Criteria.
Supporting clients in meeting environmental and carbon reduction goals through tailored procurement strategies.
Incorporating sustainability metrics into supplier evaluations and recommendations.

Risk Management

We proactively identify and manage risks throughout the procurement process, including:

Mitigating price volatility through fixed or flexible pricing strategies.
Ensuring supplier financial stability and reliability.
Regular market analysis to adapt to regulatory or economic changes.

Commitment to Professionalism: Our Insurance Coverage for Client and Employee Protection

At E3 Energy, we are committed to upholding the highest standards of professionalism, integrity, and accountability in all our operations. To ensure comprehensive protection for our public and private sector clientele, as well as our dedicated staff, we maintain robust insurance coverage.

Our Professional Indemnity Insurance provides a Limit of Indemnity of no less than £2,000,000. Safeguarding our clients against professional risks.
We also hold Public Liability Insurance with a coverage limit of £10,000,000. Ensuring protection against any unforeseen liabilities.
Additionally, our Employers’ Liability Insurance offers indemnity coverage of £10,000,000. E3 Energy is commitment to the safety and well-being of our workforce.

These measures reflect our dedication to delivering secure, reliable, and high-quality services while fostering trust and confidence among our clients and employees.

Our Dispute Resolution Process

E3 Energy Limited is a certified member of the Energy Ombudsman ADR (Alternative Dispute Resolution) Scheme, our membership number is C35E3EN01, our complaints process can be found on our website or on this link (Complaints Process | E3 Energy).

We have a comprehensive complaints procedure in place to assist our clients. Additionally, we are committed to supporting all clients and resolving complaints promptly and effectively.

We guarantee to manage all complaints with the utmost professionalism, courtesy, and respect in our interactions with you as a valued customer. Upon request, you will receive a copy of our complaint procedure, delivered according to your preference via post or email.

Complaints can be raised directly to energycomplaints@e3energy.co.uk, via post, or telephone.

• Postal address: 23 Meridian Business Village, Hansby Drive, Liverpool, L24 9LG

• Telephone contact: 03333 058 291

Upon receiving your complaint, we will provide you with a unique reference number.

Our Privacy and Data Arrangements

E3 Energy Limited (E3 Energy) is committed to protecting the privacy of our clients, their associates, and E3 Energy employees. We are registered members of the Information Commissioner’s Office, with registration reference number ZB667914. Our detailed privacy and data notice can be found on our website or on this link (Privacy Policy | E3 Energy).

This is our public declaration of how E3 Energy applies the Data Protection Principles and Rights afforded to individuals by the General Data Protection Regulations (GDPR) to the personal data that we process. E3 Energy is committed to complying with the principles relating to the processing of personal data under GDPR.

Training, Governance, and Compliance

All E3 Energy employees undergo training in our code of practice and the company policies to ensure they have the skills and knowledge to comply with our standards and procedures. This practice is ongoing throughout employees' careers at E3 Energy, ensuring consistent compliance, high-quality customer service, and excellence in service delivery. We uphold this approach to meet regulatory requirements and maintain the policies governing E3 Energy Limited.

By adhering to these key principles, E3 Energy Limited upholds the highest standards of professionalism and integrity in serving our clients within the energy supply market.

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E3 Energy Accredited Energy Supplier Network